Innumeracy
Via Good Math, Bad Math, the following link to a +20 minute exchange with Verizon customer service made by a guy who was quoted 0.002 cents/KB but charged 0.002 dollars/KB.
The call turns into yet another jaw-dropping hoot as he repeatedly tries to explain to Verizon customer service that there's a difference between 0.002 cents and 0.002 dollars.
The question left unanswered, however, is how high up the corporate ladder the caller would have needed to go to find someone with the basic understanding of the decimal system needed to make the distinction.
link
The call turns into yet another jaw-dropping hoot as he repeatedly tries to explain to Verizon customer service that there's a difference between 0.002 cents and 0.002 dollars.
The question left unanswered, however, is how high up the corporate ladder the caller would have needed to go to find someone with the basic understanding of the decimal system needed to make the distinction.
link
posted by metamerist at
6:21 AM
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